We are continuing to provide our services during this difficult time. Wherever possible we will be using telephone and Skype consultations to limit face to face meetings. If you have any questions, please do get in touch.
01753 66 5415 info@urologynow.co.uk
FAQs

We work only with the highest quality partner hospitals. Partner hospitals are available in London, Berkshire and Buckinghamshire. Every attempt will be made for you to be seen in a hospital near you at a time convenient to you.

Yes we see many patients from Europe, Africa and the Middle East. Our locations are very convenient for patients travelling from Heathrow airport and London main line train stations.

Urology (from Greek ouron "urine" and), is the branch of medicine that focuses on the surgical and medical diseases of the male and female urinary tract system and the male reproductive organs. The organs under the domain of urology include the kidneys, adrenal glands, ureters, urinary bladder, urethra, and the male reproductive organs (testes, epididymis, vas deferens, seminal vesicles, prostate and penis).

Andrology (from Ancient Greek: andros, "man") is the medical specialty that deals with male health, particularly relating to the problems of the male reproductive system and urological problems that are unique to men. It is also known as "The science of Men".

Either call my secretary on 01753 847 247 or use the contact form on the website. You can be seen as a private patient either with a medical referral via your doctor or medical specialist, or by self referral . Office hours are Monday to Friday between 9am and 5pm. Consultations are available Monday to Saturday. In an emergency out of office hours, please call 01753 665400 and ask for Mr Kalsi to be contacted.

When you visit for the first time it would be appreciated if you could arrive about 15 minutes prior to your appointment time so that we can ensure that we have all of your details. Please remember to bring your insurance policy and authorisation number if you are using insurance. When you made your appointment there may have been special requirements, for instance you may be asked to arrive earlier, with a full bladder, or you were asked to bring additional information with you. If the request was for additional information you can down load the appropriate form here. When you arrive Please let the receptionist know that you have arrived at our clinic. The receptionist or one of the clinic nurses will check that we have all of the required information and will let the consultant know that you have arrived.

The fee for an initial appointment from 01 March 2020 with Mr Kalsi is £250. The fee for a follow-up consultation in clinic is £225. The fee for a telephone or Skype consultation is only is £200 for a new or £175 for a follow up. Please follow the link to understand fees. http://www.fipo.org.uk/resources/fees.pdf

We require at least 24 hours’ notice if you wish to reschedule or cancel your appointment (or notice on Friday before 11am for appointments on a Monday). For cancellations with less than 24 hours’ notice, or if you do not attend your appointment, a cancellation fee of 100% of the appointment charge will be charged. Please note that most insurers will not cover a potential cancellation fee so you would be invoiced directly.

Yes self pay patients are welcome. You will be provided with an estimate of the cost of your treatment, if required, following your consultation. An invoice will be raised at each stage of your treatment and it is expected that this invoice is settled in full prior to each stage. If you require an operation our partner hospital will invoice you direct. Please remember that you are responsible for payment of your account. For more information, please go to FIPO or self-pay

We will send all invoices direct to your medical insurer for payment. It is important that you clarify with your insurer what consultation and treatment costs they will cover and continue to get authorisation at each stage of your treatment. Please remember that if your medical insurers do not submit payment in full for your treatment you are liable to pay any outstanding amounts. For more information, please go to FIPO or go to privately insured patients

We believe in being open and honest with our patients and in giving them all of the information they require. This includes our pricing structure. For patients with insurance, matters are variable as the insurance companies are constantly changing the terms and the amount by which they will reimburse.

* Every patient has the right to the highest standard of medical care and to be treated with dignity and respect at all times * Each patient whether insured or not, should receive the best standard of care. * Every patient is entitled to receive an estimate of the potential fees from their consultant and hospital before making a decision about who should treat them. However, some patient conditions may make the provision of an estimate impossible. * Each patient complaint should be thoroughly investigated and the outcome reported to the patient in a timely fashion together with an explanation of the nature of the investigation. * If a complaint about a doctor or consultant, insurer or hospital or clinic is not responded to in a timely or satisfactory manner, the patient has the right to take the matter or matters to an appropriate regulator.

* Patients are responsible for their medical fees whether or not they receive reimbursement from their insurer according to the provisions of their specific policy. * Patients have the responsibility to behave in a courteous manner whatever the situation and to understand and act in a way that a doctor, hospital or insurer requests in order to receive the best possible treatment and service. Simple things like arriving late for an appointment, not following a request to stop eating some hours before a test or not telling an insurer about your treatment early enough, can lead to problems and sometimes to avoidable disputes. * Patients have a responsibility to raise any issues dissatisfaction with a particular aspect of service, for example at the earliest possible time and in a calm manner

Please go to see your GP or your local Accident and Emergency department for all emergencies. Mr Kalsi cannot provide emergency cover for any issues. Urgent out-of-hours issues should also be directed to the local Accident and Emergency department. Within hours, urgent issues can either be dealt with in the first instance by ringing my secretary on +44 (0)1753 66 5145 or The Spire Thames Valley Switchboard on+44 (0)01753 662241. For other queries, Mr Kalsi will reply or ask to see you in clinic. As he has other medical duties in the NHS, this can often take a few days.